` Complaints & Feedback | Cheshire.ie | Cheshire Ireland

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Management of Feedback for Comments & Complaints

The views and experiences of people using our services are of the upmost importance to Cheshire Ireland. For that reason, in February 2020, Cheshire Ireland launched its new Policy for the Management of Feedback for Comments & Complaints throughout all its services. This policy has been aligned to the Health Service Executive, Your Service Your Say; the Management of Service User Feedback for Comments, Compliments and Complaints Policy.

We encourage and welcome people living in our services, their families, friends, advocates, and the general public to speak out about complaints and provide feedback about any aspect of the service we provide. The information we receive from complaints and feedback will provide us with an opportunity to learn and improve as an organisation and help us to provide people with a better service.

Cheshire Ireland has developed a comprehensive policy and set of accompanying procedures (located below).

If you have any queries regarding the Cheshire Ireland Policy for the Management of Feedback for Comments & Complaints, please contact the Service Quality Team on 01-2974100.

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